Why are Meet & Greets required for all new Clients?
The Meet & Greet gives the opportunity for Candice and your family to get to know one another. The visit is held at the family's home and typically is between 30 minutes to one hour in length. During this time, we will collect important information about the pet(s), including personality, behavior, feeding plans, and daily routines. The Meet & Greet allows the family to get to know the policies and guildlines. After we have gone over your pet(s) traits, and our policies we will complete Candice’s Comforts contract. Last, I will collect a house key. In the case that your dog growls or snaps at us during the Meet & Greet meeting, pet sitter reserves all rights to ask you to make other arrangements for yours dogs care during your absences.

How much time will you spend with my pet(s)?
Candice’s Comforts AM & PM visits last 20- 45 minutes in length, mid-day visits are between 15-20 minutes in length. The amount of time we spend with your loved one depends on specific needs of your pet(s).

How do you provide home security?
We can turn on/off lights, bring in the mail/newspaper, take out the trash, water your plants, and supervise service technicians while your away.

How many visits do you require for my cat(s)?
Cats are self-sufficient animals. Most prefer to sleep all day, getting up only a few hours a day for necessities. Therefore we require only one visit per day to properly care for cats. During this visit we will feed, scoop litter, and enjoy cuddle time together.

Will my dog(s) be walked alone or in groups?
Candice’s Comforts Pet Sitting walks only one client at a time. In homes where there is more than one dog, all dogs will be walked together if possible, unless otherwise requested.

What is your cancellation policy?
Candice’s Comforts Pet Sitting honors all cancellations made more than 24 hours in advance. There is a 50% charge for cancellations made inside of 24 hours. Full price will be charged if Candice’s Comforts arrives at your house, but is turned away.

Can you administer medication to my pet?
Yes, Candice’s Comforts can administer any oral medication to your pets. Please make sure to list all medications along with what schedule they need to be giving.

Can I leave the key under the mat, or hidden outside?
Access to your home is a must in order for us to carry out your service. We require all clients to provide a spare key at the time of the Initial Consultation. Keys can be picked up before each service and dropped off after, or remain in Candice’s Comforts possession to eliminate additional fees. Client keys are kept in a fire proof lockbox and only tagged with pets names.

Are there any additional fees charged on Holidays?
Yes, there is a $5 sur-charge for each visit requested on a holiday listed below."
New Year's Day, Saturday, January 1
Martin Luther King, Jr. Day, Monday, January 17
Presidents' Day, Monday, February 21
Memorial Day, Monday, May 30
Independence Day, Monday, July 4
Labor Day, Monday, September 5
Columbus Day, Monday, October 10
Veterans' Day, Friday, November 11
Thanksgiving Day, Thursday, November 24
Christmas Day, Monday, December 26

What if I leave later than expected, or return earlyer than expected?
If you fail to notify us of your late departure, or early arrival, Our services (and fees) will continue until notification is received. Even if we show up before you leave, or when you have returned early services will still be provided, and visit fees will still apply.

How do we pay for your pet sitting service?
You can pay at the initial meeting, or leave the payment behind for me to collect at first visit. If there is no payment left behind services will continue. There will be a $10 fee to collect payment when you return home (within 72 hours). We take ALL forms of payment; including credit cards via pay-pal with a 3% service charge ask for instructions. If needed, additional food will be purchased; I will need to be reimbursed for cost of food plus you will be charged for the errand, in this case I would leave a bill behind for you. Also extended service fees need to be paid with in 72 hours of your return as well. I will not bill you unless stated otherwise. If you become a regular client, we are more than happy to do bi-weekly billing.

What if you get locked out of my house?
If Candice's Comforts gets locked out, due to faulty locks, or keys and can not gain entry a locksmith will be called in order for me to maintain proper care of pets. You will have to pay the locksmiths cost, along with my fee of $25 per hour plus visit fee. In order to avoid this please check all keys carefully before initial visit.

What if we need to cancel?
In order for us to maintain a average work load we need to be notified with in 48 hours of first visit of cancellation with out fees accruing. .
If cancelled with in 24 hours 50%
of contracted services will still be due.

Is there a returned check fee?
Yes, It is $35.00. This fee takes care of the bank fee, and our time billing, and collecting payment.

Can I have my pets cared for later/ earlyer than your hours of business?
Our visit/ walking hours are from 7am-8pm. If you would like your dog walked after these hours there will be a $5 additional charge per visit.

Can we have othe vistors check in on the pets while were away?
If there should be anyone other than us in your house. We need to be fully aware of this before contract date. You should make your neighbors, family members, and friends aware that we are pet sitting in order to avoid any complications or misunderstandings.

How do I prepare for the pet sitter to come?
• Make sure you leave enough food, treats, litter, and baggies just in case your not able to return when planed
• Detailed instructions for all medications
• Put ID/microchip tags on all pets
• Leave favorite toys out for pet to play with
• Put potentially dangerous plants/decorations out of your pets reach
• Shut off rooms/areas where pets are not allowed
• Leave lights on if sitter will be coming after dark
• Leave sitter information on how you can be contacted or if you can’t be contacted then the phone number of someone who can make decisions on your behalf.
• Set the thermostat to keep the house comfortable for the pet during your absence.
• If you have preferred maintenance companies leave there numbers as well, in case of emergency.

Why is it better to use a pet sitter than kenneling?
• Reduces stress- Staying in there familiar environment, and no travel stress.
• Diet- Your pet(s) keep to there regular diet and feeding times without causing diarrhea, or vomiting.
• Illnesses- Since the pet sitter comes to your house; there are no other pets around that could cause a outside illness, such as kennel cough.
• Attention- Your pets receive the personal attention they need.
• Travel- You will not have to be inconvenienced by having to transport your pets to the kennel.
• Home Security- Your home will look as though it is not empty, with lights turning on/off and seeing a car in the driveway. Picking up the newspaper and mail also leads people to believe your still home!